Privacy Policy
Last updated: 22 October 2026
This Privacy Policy explains how Jeetcity ("Jeetcity Casino", "we", "us", "the Casino") — operated by Dama N.V., a company incorporated under the laws of Curaçao (registration number 152125, registered office at Scharlooweg 39, Willemstad, Curaçao) and operating under E-gaming licence No. OGL/2023/174/0082 issued by the Curaçao Gaming Control Board — collects, uses, stores and protects the personal data of players ("you", "the player"). By registering an account or using the Jeetcity Casino website, you acknowledge the practices described in this policy.
1. Information We Collect
Jeetcity Casino collects only the data required to operate a licensed real-money gaming platform:
- Account data — email address, password, full name, date of birth, residential address, phone number and chosen wallet currency
- Verification documents — photo ID (passport or driver's licence), proof of address, and proof of payment method where requested under our KYC Policy
- Transaction data — deposit and withdrawal amounts, payment method identifiers, and cryptocurrency wallet addresses
- Gameplay data — bets placed, games played, session history, bonus usage and comp point balance
- Technical data — IP address, device and browser type, operating system, time zone, and pages visited
- Communications — live chat transcripts, emails and support tickets you send to the Jeetcity Casino team
2. How We Use Your Information
- Creating and operating your Jeetcity Casino account
- Processing deposits, withdrawals and bonus credits
- Meeting KYC, anti-money-laundering and counter-terrorism-financing obligations
- Verifying that players are 18 or older and eligible to gamble
- Detecting and preventing fraud, collusion, multi-accounting and bonus abuse
- Providing customer support and resolving disputes
- Sending service messages (transaction confirmations, security alerts, policy changes)
- Sending marketing communications — only where you have opted in, with one-click unsubscribe in every message
- Analysing aggregated, de-identified usage patterns to improve the platform
3. Cookies and Tracking Technologies
The Jeetcity Casino website uses cookies and similar technologies in four categories:
- Essential cookies — required for login sessions, security tokens and load balancing; the site cannot function without them
- Functional cookies — remember your language, currency and lobby preferences, including trusted-device sessions
- Analytics cookies — aggregated statistics about page visits and performance, used to improve the platform
- Marketing cookies — measure campaign performance and, where consented, personalise promotions
You can control or delete cookies through your browser settings at any time. Blocking essential cookies will prevent login and real-money play. Most browsers also offer a "Do Not Track" signal; the Jeetcity Casino platform honours it for non-essential tracking.
4. When We Share Your Data
Jeetcity Casino never sells your personal data. We share it only with the partners required to run a licensed casino:
- Payment processors and banks — to execute your deposits and withdrawals
- Identity verification providers — to complete KYC checks
- Game providers — the minimum session data required to serve each game
- Regulators and licensing bodies — where disclosure is required by the Curaçao Gaming Control Board or applicable law
- IT and security vendors — hosting, fraud screening and customer support tooling, all under contractual confidentiality
- Law enforcement — where legally compelled by a valid order
5. Data Security
Every Jeetcity Casino page load and transaction is protected by SSL/TLS encryption. Access to personal data is restricted to authorised staff on a need-to-know basis, protected by multi-factor authentication and logged for audit. Player funds are held in segregated accounts, separate from operational capital. Optional two-factor authentication is available on every account, and IP-based anomaly detection flags unusual access patterns automatically.
6. Data Retention
We keep personal data for as long as your account is active and for a minimum of five years after account closure, as required by anti-money-laundering and licensing obligations. After the retention period expires, data is securely deleted or irreversibly anonymised. Backup copies are purged on the same schedule.
7. Your Rights
Depending on your jurisdiction, you may exercise the following rights over your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete details
- Erasure — request deletion where retention is not legally required
- Restriction — limit how we process your data in defined circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — opt out of marketing profiling at any time
- Withdraw consent — where processing is based on consent, withdraw it without affecting prior lawful processing
- Complain — lodge a complaint with us first (see Complaints) and, where applicable, with a data protection authority
Rights requests are handled free of charge within 30 days. Some rights are limited where legal obligations — for example AML record-keeping — require us to retain specific data.
8. International Transfers
Jeetcity Casino operates globally, so your data may be processed in countries outside your own. Where data crosses borders, we apply contractual safeguards and encryption standards consistent with this policy, regardless of where processing occurs.
9. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical or operational changes. The "last updated" date at the top of the page always shows the current version. Material changes are announced by email or an in-account notification before they take effect.
10. Contact Us
Questions about this policy or your personal data? Reach the Jeetcity Casino privacy team via 24/7 live chat or email support@jeetcity.com. Please include your registered email address so we can verify your identity before disclosing or changing any data.
